What is a quote request?

This is a simple request for a quote on a selected trip. Its purpose is to give you details of the price and how it is broken down. It does not commit you financially. However, no booking request is made to our Partner in charge of organising the trip. As soon as we receive your request for a quote, a travel consultant will deal with your request, check air and hotel availability and send you an order form by email or fax, depending on your choice. Don't wait too long before validating this order form. It is possible that this hotel or fare may no longer be available due to the large number of requests we receive every day. If you do not wish to proceed, there is nothing for you to do: a request for a quote does not commit you to us.

What happens once my trip is confirmed?

Your booking is passed on to our invoicing department. We collect the corresponding amount: a deposit of 30% for departures taking place more than 30 days in advance, and the full amount for departures taking place less than 30 days in advance. Within 48 to 72 hours, you will receive by email a payment receipt made out in your name, showing the amount collected.

How long are the offers valid for? Why do prices change?

All our offers are subject to availability at the time of booking. Please note that the availability of a trip may change from one hour to the next, depending on the level of demand for the destination in question. To obtain a firm booking for your trip, you must validate your order form and then wait for confirmation from us. Our prices are subject to supply and demand. As some dates are more popular than others, our prices change accordingly.

Do the rates include all taxes?

For travel, the prices shown on our site are inclusive of all airport taxes. Prices are based on one adult sharing a quadruple room.

Is the transfer included in my booking?

All transfers are included in our packages.

How do I change my booking?

If you would like to add a passenger, please contact one of our agents. You will find our number in the "contact" section. To change other elements of your booking, you can contact us by email and send your change request to the following address: deentrip.pro@gmail.com. You will receive a confirmation email once your request has been processed, including your updated invoice. Important to know: Charges may apply for modifications. We advise you to consult our Terms and Conditions for details of charges. Please note that it is not possible to change certain elements such as the hotel, dates of stay or flight times. It is also not possible to postpone or shift the holiday. All requests must be made in writing. Oral requests will not be considered.

How do I cancel a booking?

To cancel your booking, you must : Write to us at deentrip.pro@gmail.com with your cancellation request. You will receive confirmation by e-mail after processing, together with your updated invoice. Important to know: Cancellation charges: Cancelling a booking may incur charges. We recommend that you consult our General Terms and Conditions for details of applicable charges. Written requests only: All cancellation requests must be made in writing. Oral requests will not be considered. Method of refund: The method of refund will be the same as the original method of payment, Refund period: Refunds will generally be made within a maximum of four weeks of receipt of the processing e-mail, which is the time limit imposed by the airlines for refunds.

Do I have to travel to pay for my trip?

If you wish to pay directly to our services, you can go to our branch at 39 quai de Bonneuil, 94 100 SAINT MAUR. Our branch is open Monday to Friday from 9am to 7pm and Saturday from 10am to 7pm, by appointment only. You can pay by credit card or cash on the spot.

How can I pay for my stay?

Means of payment available: Cash and bank or post office cheques. Please note: cheques will not be accepted within 30 days of departure. Please make cheques payable to TRIP DEEN, with your first and last name on the back. Sent to Service Facturation TRIP DEEN, 39 quai de Bonneuil, 94100 Saint Maur.

Where can I find information on formats, weights...?

For details on the dimensions and weight of baggage allowed, please consult the specific page of the airline concerned in the list below. Please note that all information provided on this page is the responsibility of the airline.

How much luggage is allowed?

For a charter flight, we inform you that you are entitled to 15 kg of hold baggage and a maximum of 5 kg of hand baggage. This weight is authorised per person, adult or child over the age of two. Infants under the age of two do not have a baggage allowance. For a scheduled flight, please consult the airport notice sent to you, as this varies from airline to airline. In general, 23kg of hold baggage and a maximum of 7kg of hand baggage.

How can I add extra baggage?

Send us your request by e-mail. Describe your request, specifying the number and weight of baggage items you require. You will receive confirmation by e-mail after processing, together with your updated invoice.

Do I have to collect my baggage from the station?

No. Your baggage will be transported directly to your final destination in Saudi Arabia.

I've lost my luggage, what should I do?

You must go immediately to baggage services before leaving the airport to report the loss of your baggage. You will be asked for a valid telephone number so that we can contact you when your baggage is found. The Agency cannot take any action on your behalf.

What customs formalities must be complied with?

A passport valid for 6 months beyond the date of return is required to travel to Saudi Arabia. An entry visa is also required. We advise you to find out more before purchasing your trip, as it may take several days to obtain certain administrative documents, particularly during the summer months, when delays may be longer. It is also your responsibility to satisfy the various conditions and administrative formalities linked to your trip (passport, visa, residence permit, vaccinations, etc.) with the relevant authorities (embassies, consulates, etc.), depending on your situation as a national (French, foreign or binational). In order to proceed with consular formalities, it is essential that you provide us with your passport and residence permit details at the time of booking. Please note: formalities may be subject to change.

Can I travel alone with my minor child?

When travelling alone with a minor child, it is essential to comply with certain formalities to ensure a smooth journey. Please note that this information is subject to change. For detailed, up-to-date information, visit the official France Diplomatie website, under French minors travelling abroad. Authorisation to leave the country (AST) Minors travelling alone or with a person who does not have parental authority must have an exit permit. Similarly, a minor child travelling without the other parent must complete an exit permit. This document must be signed by the absent parent, or by both parents if custody is shared. To obtain it, fill in CERFA form no. 154646-01. This form must be signed by the parent not travelling with the child. A photocopy of the signing parent's identity document is also required. Family record book The family record book can be useful for proving the family relationship with the child, but it does not replace the identity card, passport or authorisation to leave the country. Divorced parents may also be asked to provide a copy of the divorce decree.

Are you following a specific medical treatment?

If you wish to carry any medication, please let us know if it is liquid and/or in syringe form. You will need to specify this again when you check in on the day of departure. It is also possible to have them kept in a cool place by asking a hostess. Don't forget to bring your prescription, which may be requested at the airport during cabin baggage checks (for liquid products only). You must present a medical certificate on the day of your departure.

What vaccinations should I have before travelling?

To date, no vaccinations are compulsory for entry into Saudi Arabia. The only vaccine recommended is meningitis (A, C, Y, W135).

How do I check in for my flight?

To check in, you will need to go directly to the airline's boarding counter at the airport with your identity documents (passport).

Will there be supervision on the plane?

Yes, at least one organiser will be present to accompany you throughout your journey. He or she will meet you at the airline counter on the day of departure and assist you with check-in formalities.

If my visa has been rejected, will my trip be in jeopardy?

No. We can apply for an Omra visa, but it is also possible to apply for a visa on the spot. Please note that the first visa application is included in the package, but in the event of refusal, any new application will be billed to the traveller (the consulate makes no refunds in this type of situation).

Do you need airport assistance?

You must send your request at least two weeks before your departure date so that we can request it from the airline. Please provide us with the following information: Route and dates Name of passenger to be assisted Name of accompanying persons Specify the degree of disability using the following 3 codes: - WCH/R: The passenger can get on and off the plane and walk to their seat on their own. Assistance will be provided from baggage check-in to the aircraft's bridge. - WCH/S: Passengers cannot get on and off the plane by themselves. However, they do travel alone on board. They will therefore receive assistance from baggage check-in to their seat on the aircraft. - WCH/C: Passengers cannot travel alone. An attendant is compulsory. They will therefore receive assistance from baggage check-in to their seat on the plane. If you have your own wheelchair, it will be placed in the hold. Specify whether it is a manual, mechanical or electric wheelchair. For any type of wheelchair, you MUST specify its minimum dimensions (L x W x H) and its weight. It is not necessary to specify whether the battery is dry or liquid. 6. For ground services (hotels, transfers, excursions, etc.): you MUST specify whether or not you can climb stairs.

When and how will I receive my travel documents?

Once you have paid in full, we will send you your travel documents by email. You will receive your airport summons (with the meeting point at the airport) and your visa. These documents will be sent to you by email no later than one week before your departure. Please note that the deadlines for consular formalities are indicative and subject to change. We strongly recommend that you print out your documents when you receive them and keep them throughout your stay. This is to avoid any interference with your smartphone. Travel documents are essential to the smooth running of your trip. They contain several elements that are essential to your trip.

What documents do I receive by e-mail?

Once you have paid for your stay (in full or in part, depending on whether you are more or less than 30 days before departure), you will receive : An email confirming your stay. This email means that your booking is firm and definitive. An invoice email. An invoice will be sent for each payment. This will allow you to follow the progress and details of each stage of your payment. Your travel documents, required for your stay. As a reminder, these are usually sent to you at least one week before departure. These times are given as an indication only and are subject to change. A reminder email about pre-stay formalities. If the flight times for your holiday change, you will also receive an email to this effect.

Where can I change my money?

Currency exchange offices are available at Charles de Gaulle (Roissy), the Champs Elysées and Jeddah airport (closed at night). However, we advise you to exchange a minimum amount of money (€100) before your departure to cover your initial needs when you arrive in Medina.

How much money do I need to change?

The amount of money you need to change will depend on your needs on the ground. You should allow at least €500 for food, with the rest depending on your personal purchases.

The exchange rate is approximately: 1 € = 3.90 SAR

Would you like me to travel with a specific person?

We recommend that you arrive early at check-in to make your request, especially during school holidays.

I'm travelling with a baby. Will I have a cot in my room?

For all bookings including a baby, a cot is generally provided in the room on request.

What should I do if I encounter a particular problem during my trip?

Despite the care we take in selecting our trips, we are not immune to unforeseen circumstances. If this is the case, we recommend that you contact our local representative, who will be in the best position to meet your expectations. Information about the local representative is available in your invitation. In addition, whatsapp groups for men and women will be set up throughout the stay.

Whatsapp phone calls don't work in Saudi Arabia. What should I do?

To do this, VPNs can be installed as well as certain applications.

How can I find out more about the transfer?

When you arrive at the airport, after collecting your baggage, our representative will greet you in the arrivals hall with a waistcoat bearing the agency's logo.

How are the rooms organised?

All rooms are quadruple rooms. We generally divide friends and family together and try as far as possible to group people travelling alone in the same age group.

My room card no longer works. What should I do?

It must be demagnetised. Please ask reception for a new one, stating your name and room number.

How do I register for Rawdah?

You will need to register on the Nusuk application (one registration per telephone, except for children under 10), with your passport and visa number. Slots are generally available 15 days in advance, sometimes a week, sometimes a few days in advance, depending on the goodwill of the Saudi authorities. We strongly advise you to book a slot as soon as you find one.

I have my period during the week in Makkah. Can I take medication to stagger my cycle?

We do not advise you to take any medication for this. We have had several reports of complications (haemorrhaging, severe pain, etc.). What's more, these treatments are not always effective.

How can I perform Umrah in this case?

The agency is organising a return trip to Mekka from Medina for women who are unable to perform Umrah during their stay in Mekka. They will be looked after by a person in charge who will accompany them through all the Umrah rites. Please contact the women's coordinator to be kept informed of the organisation.

What is the purpose of your satisfaction questionnaire?

As soon as you return from your trip, you will receive our satisfaction questionnaire by email. It will then be analysed by our quality team. All aspects of your stay will be studied: hotel facilities, room comfort, catering, cleanliness, airport reception, quality of the travel advisor, etc. In the context of an ever-increasing quality approach, this information will enable us to improve the quality of our services with our suppliers and the stays of our future customers. In this context, we will not fail to take the most appropriate measures following your feedback on your holiday experience.

How can I make a claim?

We invite you to make your request in writing by registered letter addressed to the agency. To enable our advisers to deal with your request as effectively as possible, we encourage you to attach all the necessary supporting documents (photos, certificates, invoices, etc.).

How do I contact the insurance company?

To report a claim, please go to your travel insurance website.

If you would like to contact us, our travel advisers are on hand to help you on : 06 between 10am and 6pm Monday to Saturday.

You can also send us an email to the following address: tripdeen.contact@gmail.com. One of our advisers will deal with your request, usually within 24 to 48 working hours. Depending on the time of year and the volume of requests, this deadline may not be met. However, rest assured that our teams will do their utmost to respond to your request.

Frequently asked questions

Quick access

Manage my booking

Payment and invoicing

What is a quote request?
This is a simple request for a quote on a selected trip. Its purpose is to give you details of the price and how it is broken down. It does not commit you financially. However, no booking request is made to our Partner in charge of organising the trip. As soon as we receive your request for a quote, a travel consultant will deal with your request, check air and hotel availability and send you an order form by email or fax, depending on your choice. Don't wait too long before validating this order form. It is possible that this hotel or fare may no longer be available due to the large number of requests we receive every day.

If you do not wish to proceed, there is nothing for you to do: a request for a quotation does not commit you to us.
What happens once my trip is confirmed?
Your booking is passed on to our invoicing department. We collect the corresponding amount: a deposit of 30% for departures taking place more than 30 days in advance, and the full amount for departures taking place less than 30 days in advance. Within 48 to 72 hours, you will receive by email a payment receipt made out in your name, showing the amount collected.
How long are the offers valid for? Why do prices change?
All our offers are subject to availability at the time of booking. Please note that the availability of a trip may change from one hour to the next, depending on the level of demand for the destination in question. To obtain a firm booking for your trip, you must validate your order form and then wait for confirmation from us.

Our prices are subject to supply and demand. As some dates are more popular than others, our prices change accordingly.
Do the rates include all taxes?
For travel, the prices shown on our site are inclusive of all airport taxes. Prices are based on one adult sharing a quadruple room.
Is the transfer included in my booking?
All transfers are included in our packages.

Modify my booking

How do I change my booking?
If you would like to add a passenger, please contact one of our agents. You will find our number in the "contact.

If you wish to change other elements of your booking, you can contact us by e-mail and send your request to the following address: deentrip.pro@gmail.com.

You will receive a confirmation email once your request has been processed, including your updated invoice.

Important to know:

Charges may apply for changes. We advise you to consult our General Terms and Conditions for details of charges.

Please note that it is not possible to change certain elements such as the hotel, dates of stay or flight times. It is also not possible to postpone or reschedule your stay.

All requests must be made in writing. Oral requests will not be considered.

Cancel my booking

How do I cancel a booking?
To cancel your booking, you must :

Write to us at deentrip.pro@gmail.com and formulate your cancellation request.

You will receive confirmation by e-mail after processing, with your updated invoice.

Important to know:

Cancellation charges : Cancelling a booking may incur charges. We recommend that you consult our General Terms and Conditions for details of applicable charges.

Written requests only: All requests for cancellation must be made in writing. Oral requests will not be considered.

Method of reimbursement : The method of reimbursement will be identical to the initial method of payment,

Repayment period : refunds will generally be made within a maximum of four weeks of receipt of the processing e-mail, which is the time limit imposed by the airlines for refunds.

Payment

Payment methods

Do I have to travel to pay for my trip?
If you wish to pay us directly, you can go to our branch at 39 quai de Bonneuil, 94 100 SAINT MAUR.

Our office is open Monday to Friday from 9am to 7pm and Saturday from 10am to 7pm, by appointment only.

You can pay by credit card or cash on site.
How can I pay for my stay?
Means of payment available:

Cash and bank or post office cheques.

Please note: cheques will not be accepted less than 30 days before departure.

Made payable to TRIP DEEN, with your first and last name on the back.

Sent to : Service Facturation TRIP DEEN, 39 quai de Bonneuil, 94100 Saint Maur.

Preparing my trip

Baggage information

Where can I find information on formats, weights...?
For details on the dimensions and weight of authorised baggage, please consult the specific page of the airline concerned in the list below.

Please note that all information provided on this page is the responsibility of the airline.
How much luggage is allowed?
For a charter flight, we inform you that you are entitled to 15 kg of hold baggage and a maximum of 5 kg of hand baggage. This weight is authorised per person, adult or child over the age of two. Infants under the age of two do not have a baggage allowance.

For a scheduled flight, please refer to the airport notice you received, as this varies from airline to airline.

In general, 23kg in the hold and a maximum of 7kg of hand luggage.
How can I add extra baggage?
By sending us an e-mail.

Describe your request, specifying the number and weight of baggage items you require.

You will receive confirmation by e-mail after processing, with your updated invoice.
Do I have to collect my baggage from the station?
No. Your baggage will be transported directly to your final destination in Saudi Arabia.
I've lost my luggage, what should I do?
You must go immediately to baggage services before leaving the airport to report the loss of your baggage. You will be asked for a valid telephone number so that you can be contacted when your baggage is found.

The Agency cannot take any action on your behalf.

Formalities for my trip

What customs formalities must be complied with?
A passport valid for 6 months beyond the date of return is required for travel to Saudi Arabia. An entry visa is also required.

We advise you to find out before you buy your holiday, as it can take several days to obtain certain administrative documents, especially during the summer months, when it can take longer.

It is therefore your responsibility to satisfy the various conditions and administrative formalities linked to your trip (passport, visa, residence permit, vaccinations, etc.) with the relevant authorities (embassies, consulates, etc.), depending on your situation as a national (French, foreign or binational).

In order to proceed with consular formalities, it is essential to provide us with passport and residence permit details when booking.

Please note: formalities may be subject to change.
Can I travel alone with my minor child?
When travelling alone with a minor child, it is essential to comply with certain formalities to ensure a smooth journey. Please note that this information is subject to change. For detailed and up-to-date information, consult the official France Diplomatie website, section French minors travelling abroad.
- Authorisation to leave France (AST)
Minors travelling alone or with a person who does not have parental authority must have an exit permit.

Similarly, a minor child travelling without the other parent will need to complete an exit permit. This document must be signed by the absent parent or by both parents if custody is shared.

To obtain it, fill in the form CERFA n°154646-01. This form must be signed by the parent who is not travelling with the child. A photocopy of the signing parent's identity document is also required.
- Family record book
The livret de famille (family record book) can be useful for proving the family relationship with the child, but it does not replace the identity card, passport or authorisation to leave the country.

For divorced parents, a copy of the divorce decree may also be requested.
Are you following a specific medical treatment?
If you wish to take medication with you, please let us know if you are taking liquid medication and/or medication in syringe form. You will need to specify this again when you check in on the day of departure. It will also be possible to have them kept in a cool place by making your request to a hostess.

Don't forget to bring your prescription, which you may be asked for at the airport during cabin baggage checks (for liquid products only).

You must present a medical certificate on the day of your departure.
What vaccinations should I have before travelling?
At present, no vaccinations are required for entry into Saudi Arabia.

The only vaccine recommended is meningitis (A,C,Y, W135).
How do I check in for my flight?
To check in, you will need to go directly to the airline's boarding counter at the airport with your identity documents (passport).
Will there be supervision on the plane?
Yes, at least one organiser will be present to accompany you throughout your journey. He or she will meet you at the airline counter on the day of departure and assist you with check-in formalities.

Visa

If my visa has been rejected, will my trip be in jeopardy?
No. We can apply for an Omra visa, but it is also possible to apply for a visa on the spot.

Please note that the first visa application is included in the package, but if it is refused, the traveller will be charged for any new application (the consulate does not reimburse in this type of situation).

Assistance at the airport

Do you need airport assistance?
You must send your request at least two weeks before your departure date so that we can request it from the airline.

Please provide us with the following information:
1. Route and dates
2. Name of passenger to be assisted
3. Name of accompanying persons
4. Specify the degree of disability using the following 3 codes:
- WCH/R: Passengers can do everything themselves: get on and off the aircraft and make their way to their seat. They will be assisted from baggage check-in to the aircraft's bridge.

- WCH/S: Passengers cannot get on and off the aircraft on their own. Instead, they travel alone on board. They will therefore receive assistance from baggage check-in to their seat on the plane.

- WCH/C: Passengers cannot travel alone. A companion is compulsory. He or she will be assisted from baggage check-in to his or her seat on the plane.
1. If you have your own wheelchair, it will be placed in the hold. Specify whether it is a manual, mechanical or electric wheelchair. For any type of wheelchair, you MUST specify its minimum dimensions (L x W x H) and its weight. It is not necessary to specify whether the battery is dry or liquid.
6. For ground services (hotels, transfers, excursions, etc.): please state whether or not you can climb stairs.

Travel documents

When and how will I receive my travel documents?
Once you have paid in full, we will send you your travel documents by email. You will receive your airport summons (with the meeting point at the airport) and your visa.

These documents will be sent to you by email no later than one week before your departure.

Please note that the deadlines for consular formalities are indicative and subject to change.

We strongly recommend that you print out your documents when you receive them and keep them throughout your stay. This is to avoid any interference with your smartphone.

Travel documents are essential to the smooth running of your trip. They contain a number of elements that are essential to your trip.
What documents do I receive by e-mail?
Once you have paid for your stay (in full or in part, depending on whether you are more or less than 30 days before departure), you will receive :

An email confirming your stay. This email means that your booking is firm and definitive.

A billing email. An invoice is sent for each payment. This will allow you to follow the progress and details of each stage of your payment.

Your travel documents, necessary for your stay. As a reminder, they are usually sent to you at least one week before departure. These deadlines are given for information only and are subject to change.

A reminder email about pre-stay formalities.

If the flight times for your stay change, you will also receive an email to this effect.

Money and exchange rates

Where can I change my money?
Exchange offices are available at Charles de Gaulle (Roissy), the Champs Elysées and Jeddah airport (closed at night).

However, we advise you to exchange a minimum amount of money (€100) before your departure to cover your initial needs when you arrive in Medina.
How much money do I need to change?
The amount of money you need to change will depend on your needs on the ground. You should allow at least €500 for food, with the rest depending on your personal purchases.
Exchange rates
The exchange rate is approximately: 1 € = 3.90 SAR

Specific requests

Would you like me to travel with a specific person?
We recommend that you arrive early at check-in to make your request, especially during school holidays.
I'm travelling with a baby. Will I have a cot in my room?
For all bookings including a baby, a cot is generally provided in the room on request.

During my trip

What should I do if I encounter a particular problem during my trip?
Despite the care we take in selecting our trips, we are not immune to unforeseen circumstances. If this is the case, we recommend that you contact our local representative, who will be in the best position to meet your expectations.

Information about the local representative can be found in your invitation. In addition, whatsapp groups for men and women will be set up throughout the stay.
Whatsapp phone calls don't work in Saudi Arabia. What should I do?
To do this, VPNs can be installed as well as certain applications.
How can I find out more about the transfer?
When you arrive at the airport, after collecting your baggage, our representative will greet you in the arrivals hall with a waistcoat bearing the agency's logo.
How are the rooms organised?
All rooms are quadruple rooms. We generally divide friends and family together and try as far as possible to group people travelling alone in the same age group.
My room card no longer works. What should I do?
It must be demagnetised. Please ask reception for a new one, stating your name and room number.
How do I register for Rawdah?
You will need to register on the Nusuk application (one registration per telephone, except for children under 10), with your passport and visa number.

Slots are generally available 15 days in advance, sometimes a week, sometimes a few days in advance, depending on the goodwill of the Saudi authorities. We strongly advise you to book a slot as soon as you find one.
I have my period during the week in Makkah. Can I take medication to stagger my cycle?
We do not advise you to take any medication for this. We have had several reports of complications (haemorrhaging, severe pain, etc.).

What's more, these treatments are not always effective.
How can I perform Umrah in this case?
The agency is organising a return trip to Mekka from Medina for women who are unable to perform Umrah during their stay in Mekka. They will be looked after by an official who will guide them through all the Umrah rites.

You will need to contact the women's manager to be kept informed of the organisation of the event.

After my trip

What is the purpose of your satisfaction questionnaire?
As soon as you return from your trip, you will receive our satisfaction questionnaire by email. It will then be analysed by our quality team. All aspects of your stay will be studied: hotel facilities, room comfort, catering, cleanliness, welcome at the airport, quality of the travel advisor, etc. In the context of an ever-increasing quality approach, this information will enable us to improve the quality of our services with our suppliers and the stays of our future customers.

Within this framework, we will not fail to take the most appropriate measures following your feedback on your stay.
How can I make a claim?
We invite you to make your request in writing by registered letter addressed to the agency.

So that our advisers can process your request as efficiently as possible, we encourage you to attach all the necessary supporting documents (photos, certificates, invoices, etc.).
How do I contact the insurance company?
To report a claim, please go to your travel insurance website.

Contact the team

Call us
If you would like to get in touch with us, our travel consultants will be happy to help:

06 between 10am and 6pm Monday to Saturday.
Write to us
You can also make a request by sending us an email to the following address: tripdeen.contact@gmail.com.

One of our advisers will deal with your request, usually within 24 to 48 working hours.

Depending on the time of year and the volume of requests, this deadline may not be met. However, rest assured that our teams will do their utmost to respond to your request.